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Dispute Resolution

IF YOU HAVE A COMPLAINT OR DISPUTE  

Broadlink has an internal dispute resolution system which is designed to seek to resolve any complaints or disputes which may arise. Our internal Dispute Resolution Manager (DRM) can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.   

The DRM will gather all the supporting information in regards to the issue to determine what action needs to be taken. 

If the DRM is unable to resolve any complaint or dispute, the DRM will refer you to Credit Ombudsman Service Limited (COSL) which is an Australian Securities and Investment Commission (ASIC) approved external dispute resolution scheme, of which Broadlink and its associates are members.