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Mid North Coast New South Wales
Privacy Disclaimers and Declarations

Mid North Coast New South Wales

 

Mal Pfeiffer

Privacy Consent Declaration

 Broadlink Pty Ltd (‘we’, ‘us’, ‘our’) is collecting personal and financial information about you. 

 1. The information you provide will be held by us.

 2. You appoint us, as your agent, to act as an ‘access seeker’ to obtain, on your behalf, your credit information from a credit reporting body and for the purpose of assisting you with your finance application. You authorise us to disclose any credit information we obtain to prospective financiers in connection with your finance application.

 3. We may use credit information and any other information you provide to us to arrange finance or other finance related services required by you.  

 4. We may share the information with the following types of entities:

  • Persons who provide finance or other products to you, or to whom an application has been made for those products;

  • Financial consultants, accountants, lawyers and advisers;

  • Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services;

  • Any person where we are required by law to do so;

  • Any of our associates, related entities or contractors;

  • Your referees, such as your employer, to verify information you have provided;

  • Any person considering acquiring an interest in our business or assets;

  • Any organisation providing online verification of your identity

5. You may gain access to the personal information that we hold about you by contacting us. A copy of our privacy policy can be obtained here at www.broadlink.com.au. Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process.

 If you do not provide theinformation requested we may be unable to assist in arranging finance or providing other services for you.

You agree that we may collect use and disclose your information as specified above. 

Dispute Resolution

IF YOU HAVE A COMPLAINT OR DISPUTE  

Broadlink has an internal dispute resolution system which is designed to seek to resolve any complaints or disputes which may arise. Our internal Dispute Resolution Manager (DRM) can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it.   

The DRM will gather all the supporting information in regards to the issue to determine what action needs to be taken. 

If the DRM is unable to resolve any complaint or dispute, the DRM will refer you to Credit & Investment Ombudsman which is an Australian Securities and Investment Commission (ASIC) approved external dispute resolution scheme, of which Broadlink and its associates are members.

 

Privacy

Broadlink Pty Ltd

Privacy Policy

Broadlink Pty Ltd (Broadlink) values your privacy and is committed to protecting your personal information.

This Privacy Policy (Policy) describes the personal information that Broadlink collects from you, being an individual or the director of a corporate entity, in seeking to provide brokerage services to you (Services). By engaging Broadlink, you agree that your personal information will be handled as described in this Policy.

 

INFORMATION WE COLLECT FROM YOU

 As part of our providing Services to you we collect, directly from you, the following types of information by way of our application forms: 

Individual’s Details:

Entities Details

Your first name and last name

Company name and details

Your email address

Telephone Number

Your telephone number

Facsimile Number

Your mobile telephone number

Email address

Your postal address

Website details (if any)

Residential address

Business Address

Business Name and ABN Details

Postal Address

Details of any directorships

Contact person name

Driver’s Licence Number

Contact person details

 

HOW DO WE USE YOUR INFORMATION?

Broadlink uses the information that we gather about you for the purpose of seeking to obtain finance or other financial related products / services for you. This includes, with your consent, using and disclosing your personal information to:

  • Submit, on your behalf, applications for finance;
  •  responding to queries in respect of applications for finance and financial products;
  •  verification purposes; and
  •  source other finance related services for you.

The types of entities that we may disclosure your personal information to for the purposes referred to above include but are not limited to:

  •  aggregators;
  •  lenders;
  •  mortgage insurers;
  •  assessors;
  •  valuers; and
  •  financial planners.

Broadlink may also share your information in the following instances:

  • Legal Proceedings – We may disclose the information we collect about you in order to comply with the law, a court order, or other legal process, such as complying with a subpoena.
  • To protect Broadlink – We may also disclose the information we collect about you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of the Policy.

Broadlink does not disclosure your personal information:

  •   To third parties for marketing purposes;
  •  Without your consent, to third parties for research purposes; and
  •  To overseas persons or entities.

 

HOW DO WE SECURE YOUR PERSONAL INFORMATION?

Any personal information we collect about you from you is stored either physically in secure locations at one of our offices or, electronically through encrypted / password protected business software. We have sought to implement secure mechanisms to protect your information.

 

ACCESSING AND MODIFYING PERSONAL INFORMATION

If your personal information changes or you no longer wish for Broadlink to hold your personal information you may request to correct, update and remove your personal information by contacting us as noted below. In the event that we are unable to complete your request we will notify you of this and advise you as to why it cannot be completed. We may decline to process requests that require unreasonable technical effort, jeopardise the privacy of others, are extremely impractical, or where we are lawfully entitled or obliged to retain information for our own business purposes or for which access is not otherwise required by law.

 

IF YOU HAVE A COMPLAINT?

Broadlink takes your privacy seriously. If you have a complaint about our handling of your personal information you can make a complaint by emailing Broadlink at This email address is being protected from spambots. You need JavaScript enabled to view it. and one of Broadlink’s directors will seek to respond to you within 48 hours. Any complaints that are not resolved in accordance with our internal dispute resolution policy will be directed to Broadlink External Dispute Resolution Provider COSL.

 

CONTACT US

Broadlink Pty Ltd

ACN 117 120 037
PO Box 7205
BRENDALE QLD 4500
Phone: (07) 3264 1534
Facsimile: (07) 3264 1535
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: http://www.broadlink.com.au/

 

CHANGES TO THIS POLICY

We may change this Policy from time to time to ensure its compliance with the Privacy Amendment Act 2012 (Cth).

 

Disclaimer

All information relating to Broadlink Pty Ltd A.C.N. 117 120 037, its products or services are subject to change without notice. Broadlink does not guarantee the accuracy of the information contained within this site or the accuracy of information provided by other parties whose sites may be linked. Current information regarding products, interest rates, fees and charges or services should be obtained by contacting your nearest Broadlink Office.

My Story

I commenced in the Banking and Finance industry in 1986, and worked for a major bank for 25 years. In that time I gained experience in banking and equipment finance lending, whilst living and working in the Mid North Coast area covering between Forster in the south and Lismore in the north.

This provided me with exposure to a broad range of industries including Dairy, Beef, Cropping and Commercial Fishing operations; Transport both local and interstate as well as a wide range of retail businesses.

In 2001 I took up a partnership with a National Finance broker, but in 2006, together with my other director colleagues, we created our own Finance Broking business called, “Broadlink”.

Residing at Coffs Harbour since 1976, I am ideally located to service my clientele both to the north and south of me.

I enjoy most sports and in past years have always been involved in local community service groups such as Apex.

My experience and extensive local knowledge ensures that I am able to provide existing and prospective clients with a high level of personalised service and support.

I am also a Justice of the Peace in New South Wales and hold a Certificate IV in Financial Services (Finance / Mortgage Broking).

Mal Pfeiffer

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