Dispute Resolution

Broadlink has an internal dispute resolution system designed to resolve complaints or disputes that may arise.

Our internal Dispute Resolution Manager (DRM) coordinates the investigation and gathers all supporting information to determine the actions required to address any issues raised.

If the DRM is unable to resolve your complaint, the matter will be referred to the Australian Financial Complaints Authority (AFCA), an Australian Securities and Investments Commission (ASIC) approved external dispute resolution scheme of which Broadlink and its associates are members.

Contact Details

Dispute Resolution Manager (DRM)
Email: drm@broadlink.com.au

External Dispute Resolution

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001

Broadlink Pty Ltd
ABN: 94 117 120 037
Australian Credit Licence Number: 386433