At Broadlink Pty Ltd (Broadlink), we are committed to protecting your privacy as an online visitor to our website. We only use the information we collect about you to maximize the services that we provide to you.
INFORMATION WE COLLECT FROM YOU
As part of our providing Services to you we collect, directly from you, the following types of information by way of our application forms:
- Individual’s Details:
- Your first name and last name
- Your email address
- Your telephone number
- Your mobile telephone number
- Your postal address
- Residential address
- Business Name and ABN Details
- Details of any directorships
- Driver’s Licence Number
- Entities Details:
- Company name and details
- Telephone Number
- Facsimile Number
- Email address
- Website details (if any)
- Business Address
- Postal Address
- Contact person name
- Contact person details
HOW DO WE USE YOUR INFORMATION?
Broadlink uses the information that we gather about you for the purpose of seeking to obtain finance or other financial related products / services for you. This includes, with your consent, using and disclosing your personal information to:
- Submit, on your behalf, applications for finance;
- responding to queries in respect of applications for finance and financial products;
- verification purposes; and
- source other finance related services for you.
The types of entities that we may disclosure your personal information to for the purposes referred to above include but are not limited to:
- mortgage insurers;
- valuers; and
- financial planners.
Broadlink may also share your information in the following instances:
- Legal Proceedings – We may disclose the information we collect about you in order to comply with the law, a court order, or other legal process, such as complying with a subpoena.
- To protect Broadlink – We may also disclose the information we collect about you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of the Policy.
Broadlink does NOT disclosure your personal information:
- To third parties for marketing purposes;
- Without your consent, to third parties for research purposes; and
- To overseas persons or entities.
You may change your details at any time by advising us in writing via email or by changing your information in your profile. All information we receive from our customers is protected by our secure server. Our secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support or queries.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect copyright, trademarks and other legal rights.
HOW DO WE SECURE YOUR PERSONAL INFORMATION?
Any personal information we collect about you from you is stored either physically in secure locations at one of our offices or, electronically through encrypted / password protected business software. We have sought to implement secure mechanisms to protect your information.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data where required, to protect the rights, property or safety of broadlink.com.au, its employees, customers, or third parties.
Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website is maintained, and we periodically update our security measures in light of current technologies.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
FACEBOOK DATA DELETION INSTRUCTIONS
The website provides a Facebook login app. It allows users to log in to their broadlink.com.au User Hub using their Facebook credentials.
To delete your access to the BROADLINK.com.au Facebook login app, you can remove your information by following these steps:
- Log in to Facebook. Select account in the top right of Facebook.
- Select 'Setting & Privacy', then select 'Settings'
- Select ‘Apps and Websites’ to see a list of apps and websites linked with your Facebook account.
- Locate ‘BROADLINK.com.au’ in the list and select 'Remove'.
- Confirm your Removal by selecting 'Remove' AGAIN.
IF YOU HAVE A COMPLAINT?
Broadlink takes your privacy seriously. If you have a complaint about our handling of your personal information you can make a complaint by emailing Broadlink at firstname.lastname@example.org and one of Broadlink’s directors will seek to respond to you within 48 hours. Any complaints that are not resolved in accordance with our internal dispute resolution policy will be directed to Broadlink External Dispute Resolution Provider COSL.
Broadlink Pty Ltd
ACN 117 120 037
PO Box 7205
Brendale Qld 4500
Phone: (07) 3264 1535